Frequently Asked Questions (FAQ) (6th March 2008)

A general message taking service.•  top

Availability-Lists or Dep-Lists, are provided to fixers in answer to requests for emergency fixing assistance. Morgensterns Availability-list reports provide our Teleteam with details what all of our clients, who play the required instruments, are doing on the specified dates.•  top

Clash refers to any offer of work that conflicts with an existing booking. The conflict may be one of timing, i.e. both engagements happen at the same time, or one of location, i.e. the time of the engagements might not conflict, but the distance between the venues of the engagements is too great to be able to be able to travel from one to the other in time to take part in both engagements.•  top

Client work profiles are used to provide callers with an instant, up-to-date snapshot of the work individual clients have been doing, since they joined Morgensterns.

The information contained in a Client work profile is compiled directly from our client's diary - one of the many reasons why it's so important for clients to keep their diaries up-to-date.

Computerised Diaries refers to the diaries of Morgensterns clients, stored on our regularly updated diary database, which was first introduced in 1990, which make it possible to offer clients and fixers our uniquely responsive client diaries and our heavily used suite of fixing support services, including Availability-lists and Who's-doing-my-date lists.•  top

a general message taking and diary management service•  top

Fixer is a colloquial term use to describe administrators such as orchestral contractors, or orchestral personnel managers, who are employed by orchestras or composers to book musicians for orchestras and sessions.

In the context of our day-to-day business the term Fixer is used to refer to anyone, musician or orchestral administrator, who books players through Morgensterns

Morgensterns diary service, or Morgensterns answering service, is a specialist management and promotion service for the busy and adventurous orchestral and session musicians.

Our services have been computerised for many years and include efficient and fast answering, message taking services and diary services - with the particular advantage that our teleteam contact you with your messages, you don't have to call us to find out if you have messages waiting; work creating services through our unique suite of fixer support services, including our Availability-list and who's doing my date list services; fast and efficient diary management services through our sql based diary and message database; promotional services through our web site resources, general advertising and reputation in the profession.

Teleteam refers to the members of staff employed by Morgensterns to manage client diaries and to respond to fixer booking enquiries.•  top

Orchestral contractors are administrators employed by orchestras and composers to book musicians for their concerts and sessions.•  top

Orchestral personnel managers are administrators employed by orchestras to manage many different aspects of a musicians relationship with an orchestra, which may include booking players for concerts, drawing up concert and rehearsal schedules, organising travel arrangements and paying musicians etc...•  top

Simply provide us with your cv and a photo, either by post or as an email attachment, and we will publish them on our web site at www.morgensternsdiaryservice.com for you. Always keep us informed of the work you are doing, and we will update your web profile as your career develops.•  top

Web profiles are prepared by Morgensterns Teleteam, from a combination of the historical curriculum vitae details that clients provide Morgensterns when they join our service, and from our client's current up-to-date work history taken directly from our computerised diaries, as described above (client work profiles). Morgensterns web profiles are made available on our web site at www.morgensterns.com.•  top

Who's-doing-my-date-lists are provided in answer to requests such as 'I need a lift today, who's doing the date?' or 'can you contact all the players on our date today to update them with new information about a date?' Our Who's-doing-my-date-lists identify the clients who are taking part in the specified rehearsal or performance.•  top